Christmas Shipping

ORDER DEADLINES

Royal Mail have recently revised their Christmas cut-off dates, bringing them forward to allow additional time for packages and parcels to arrive:

UK Royal Mail Tracked 48 - Friday 16th December 

UK Royal Mail Tracked 24 - Monday 19th December 

DPD Next Day - Monday 19th December

Fedex Next Day - Wednesday 21st December

We continue to offer All Delivery Methods across our online shop, providing an extended window for last-minute gift and coffee ordering. The deadline for ordering to ensure pre-Christmas delivery is midday on Monday 19th December.

*Please note these are all recommended days by our couriers. There is no guarantee you will receive your parcel in time for Christmas.

 

ONGOING DISRUPTION 

Please be mindful that all orders being dispatched via Royal Mail's 24 and 48 service are currently experiencing delays due to ongoing strike action. Further strike action is planned for the following dates, which will further impact these issues:

Friday 9th December
Sunday 11 December
Wednesday 14 December
Thursday 15 December
Friday 23 December
Saturday 24 December

We are doing what we can to limit disruption, we have switched our service over to ‘Tracked’ which Royal Mail are prioritising. 

The industrial action at Royal Mail has impacted all of our couriers and this means we continue to see unprecedented demand for other couriers services. In response to this, Dpd and Fedex are seeing delays due to the high volume of parcels along with the adverse weather conditions.

Service centre prices

Single boiler: £300
Heat exchanger: £400
Dual boiler: £450
Coffee grinders from £100

All prices include VAT, plus any standard service parts required. Grinders are domestic from £100, commercial up to £200, and do not include burrs.

Repair assessment £75 first hour, charged by the hour - additional hours £45 per hour. This covers the time spent examining your machine on the bench and is payable whether or not a repair goes ahead. This can be put towards a service if required.

What a full service includes

Every machine follows the same printed checklist, whichever engineer has it on the bench. The sheet travels with your machine and is signed off by the engineer who did the work.

Water system

  • Descale, run through until the water runs clear
  • Inline filter checked and replaced
  • Waterspout filter checked
  • Level probe cleaned or replaced

Group head

  • Full group head rebuild
  • Shower screen replaced
  • Group gasket replaced

Valves and seals

  • Anti-vacuum valve replaced
  • Expansion valve seal
  • Steam wand O-ring and PTFE seals
  • Hot water valve pad seal and shaft O-rings

Testing and sign-off

  • All other function checks
  • Video check completed and logged
  • Engineer sign off, dated and named

Nothing extra happens without your say so. If we find work beyond the standard service we tell you what it is and what it costs, and wait for your authorisation. Both the conversation and your answer go on the job sheet.

Every machine gets a PDI before it comes back

PDI is a Pre-Delivery Inspection: the final check after the work is done and before the machine leaves us. 

  • Bench test. Run and tested to confirm the fault is gone and nothing else has been disturbed.
  • Valet. Cleaned inside and out. Most machines go back looking better than they arrived.
  • Photographed. So you can see its condition before you collect it or before it is boxed.
  • Double boxed. If it is shipping, whether or not it arrived that way.

Filmed at every stage

We film your machine as it arrives and send you the video as confirmation we have it. The work, the bench test, the clean and the packing are all filmed. If a courier damages something in transit, we can show what left here and in what condition.