Shipping

 

Delivery Information

We pride ourselves on processing orders as quickly and efficiently as possible. Please read the delivery options carefully when ordering online and select the service that best meets your requirements.

All parcels are dispatched to the address provided at checkout.
If paying via PayPal, we can only ship to the address supplied by PayPal. Please ensure this is correct and up to date. Any errors in delivery information are the sole responsibility of the customer.

While the vast majority of parcels arrive within the estimated delivery times shown below, delivery times cannot be guaranteed due to the rare possibility of unforeseen courier delays. Bella Barista cannot be held liable for delays caused by third-party delivery providers.

In the event of a lost parcel, we require up to 14 business days from the date of dispatch before a replacement or refund can be processed.

Orders not placed online may be subject to different delivery charges.

 

UK Delivery Service Options

Prices include VAT | Next Day services are not a guaranteed service | Order cut off is 13:00 Monday to Friday on working days. |

 

DELIVERY METHOD ESTIMATED DELIVERY TIME COST OF DELIVERY
Royal Mail: Large Letter 1-3 Working Days
0 to 500 grams		 £1.45 - £2.65
Royal Mail: Tracked 2-3 Working Days
0 to 750 grams

£3.16 to £4.16

Royal Mail: Small Parcel

2-3 Working Days
0 to 2kg 		£5.05
Next Working Day** 1-2 Working Days £7.99 to £26.99
Saturday Delivery*** 1-2 Working Day £35.00 to £75.00


 

**Next Working Day

We use Royal Mail or one of our contracted couriers depending on parcel size and weight.

To qualify, please place your order by 13:00 (UK time), Monday–Thursday. Orders placed after this time will be processed on the next working day.

Next Day services:

  • Exclude weekends and public holidays

  • Are available throughout the UK

  • May take longer for Northern Ireland and Highlands & Islands

Please note: This is not a guaranteed service. Orders placed on weekends or public holidays will be dispatched when we reopen.

 

***Saturday Delivery

Available to mainland UK addresses only. Orders must be placed by 12:00 noon on Friday.

Saturday delivery excludes public holidays.

 

European Union & Worldwide Delivery

As of February 2026, international shipping rates are no longer automatically calculated at checkout due to ongoing courier volatility.

We currently ship only within:

  • United Kingdom

  • Republic of Ireland

If you require delivery outside of these regions, please contact us directly. We will be happy to provide a bespoke shipping quotation for a one-off order.

 

International Duties & Taxes

Since January 2021 (Brexit), goods exported outside of the UK may incur:

  • Import VAT

  • Customs duties

  • Administration fees

These charges are the responsibility of the recipient.

Prices shown exclude any applicable import fees.

Order cut-off time remains 13:00 (UK time), Monday–Friday (working days only).

Service centre prices

Single boiler: £300
Heat exchanger: £400
Dual boiler: £450
Coffee grinders from £100

All prices include VAT, plus any standard service parts required. Grinders are domestic from £100, commercial up to £200, and do not include burrs.

Repair assessment £75 first hour, charged by the hour - additional hours £45 per hour. This covers the time spent examining your machine on the bench and is payable whether or not a repair goes ahead. This can be put towards a service if required.

What a full service includes

Every machine follows the same printed checklist, whichever engineer has it on the bench. The sheet travels with your machine and is signed off by the engineer who did the work.

Water system

  • Descale, run through until the water runs clear
  • Inline filter checked and replaced
  • Waterspout filter checked
  • Level probe cleaned or replaced

Group head

  • Full group head rebuild
  • Shower screen replaced
  • Group gasket replaced

Valves and seals

  • Anti-vacuum valve replaced
  • Expansion valve seal
  • Steam wand O-ring and PTFE seals
  • Hot water valve pad seal and shaft O-rings

Testing and sign-off

  • All other function checks
  • Video check completed and logged
  • Engineer sign off, dated and named

Nothing extra happens without your say so. If we find work beyond the standard service we tell you what it is and what it costs, and wait for your authorisation. Both the conversation and your answer go on the job sheet.

Every machine gets a PDI before it comes back

PDI is a Pre-Delivery Inspection: the final check after the work is done and before the machine leaves us. 

  • Bench test. Run and tested to confirm the fault is gone and nothing else has been disturbed.
  • Valet. Cleaned inside and out. Most machines go back looking better than they arrived.
  • Photographed. So you can see its condition before you collect it or before it is boxed.
  • Double boxed. If it is shipping, whether or not it arrived that way.

Filmed at every stage

We film your machine as it arrives and send you the video as confirmation we have it. The work, the bench test, the clean and the packing are all filmed. If a courier damages something in transit, we can show what left here and in what condition.