Handled and Packed with care

Your order is treated with love and care.

We want you to avoid any disappointment on the day you receive your coffee machine, coffee grinder or any item that reaches you for that matter from Bella Barista. With all Coffee Machines we treat them with great care. I

Optional Technician PDI Health Check
You can request an optional PDI check from one of our technicians. Please contact us via telephone prior to ordering. This involves a thorough inspection of the machine, including slight adjustments to the pressure if needed. Essentially we like to make sure the machine is ready to make you a perfect coffee straight out of the box.


After the PDI check, it's then carefully packed back into its original box along with all it's supplied accessories. It's then placed into a larger sturdy box with additional internal corner packaging struts and filled with foam. With some coffee machines and roasters we include a manual that's specifically written for that individual machine that will guide you from the ceremonial opening of the box to hopefully pulling the perfect espresso. You will be pleased to know the manual has been created by the very same independent expert who writes the "closer look" reviews that can be seen on the website. As a result these manuals are only available to Bella Barista customers and considered extremely sought after.

 

 

Service centre prices

Single boiler: £300
Heat exchanger: £400
Dual boiler: £450
Coffee grinders from £100

All prices include VAT, plus any standard service parts required. Grinders are domestic from £100, commercial up to £200, and do not include burrs.

Repair assessment £75 first hour, charged by the hour - additional hours £45 per hour. This covers the time spent examining your machine on the bench and is payable whether or not a repair goes ahead. This can be put towards a service if required.

What a full service includes

Every machine follows the same printed checklist, whichever engineer has it on the bench. The sheet travels with your machine and is signed off by the engineer who did the work.

Water system

  • Descale, run through until the water runs clear
  • Inline filter checked and replaced
  • Waterspout filter checked
  • Level probe cleaned or replaced

Group head

  • Full group head rebuild
  • Shower screen replaced
  • Group gasket replaced

Valves and seals

  • Anti-vacuum valve replaced
  • Expansion valve seal
  • Steam wand O-ring and PTFE seals
  • Hot water valve pad seal and shaft O-rings

Testing and sign-off

  • All other function checks
  • Video check completed and logged
  • Engineer sign off, dated and named

Nothing extra happens without your say so. If we find work beyond the standard service we tell you what it is and what it costs, and wait for your authorisation. Both the conversation and your answer go on the job sheet.

Every machine gets a PDI before it comes back

PDI is a Pre-Delivery Inspection: the final check after the work is done and before the machine leaves us. 

  • Bench test. Run and tested to confirm the fault is gone and nothing else has been disturbed.
  • Valet. Cleaned inside and out. Most machines go back looking better than they arrived.
  • Photographed. So you can see its condition before you collect it or before it is boxed.
  • Double boxed. If it is shipping, whether or not it arrived that way.

Filmed at every stage

We film your machine as it arrives and send you the video as confirmation we have it. The work, the bench test, the clean and the packing are all filmed. If a courier damages something in transit, we can show what left here and in what condition.