White Glove Service

UK Mainland Only - £99.00

The White Glove service Is only available to mainland UK addresses. Selecting this delivery service will offer you a personal delivery of the coffee machine to your premises and unboxing. We use our preferred technical service partner who will contact you and arrange a convenient time. Delivery will be carried out by a professional coffee technician. Delivery is usually within a One to Ten working Day time frame.

The reason for the White Glove Service

Due to the pandemic we have seen an increase in damage in transit to coffee machines via mail order. As of January 2021 we have setup a White Glove Delivery Service with a highly rated coffee machine service company. This means choosing this option at the checkout will ensure your machine is delivered by a professional coffee technician rather than a courier. The technician will also unbox the machine for you.

Since we started Bella Barista we feel its vital that the purchasing and unboxing experience is an enjoyable one and why we're significantly subsidising this service so the majority of our customers can benefit.

What happens when i place my order?

Once you've completed your order online through the Bella Barista website and chosen the Shipping Option: White Glove Service, we shall contact you to arrange a convenient time to deliver. We aim to arrange delivery within One to Ten working days of the order being placed. *Weather permitting and seasonal holiday demand may extend this delivery window. Please contact us for remote areas of the UK and UK City Congestion zones as additional surcharges will apply.

Service centre prices

Single boiler: £300
Heat exchanger: £400
Dual boiler: £450
Coffee grinders from £100

All prices include VAT, plus any standard service parts required. Grinders are domestic from £100, commercial up to £200, and do not include burrs.

Repair assessment £75 first hour, charged by the hour - additional hours £45 per hour. This covers the time spent examining your machine on the bench and is payable whether or not a repair goes ahead. This can be put towards a service if required.

What a full service includes

Every machine follows the same printed checklist, whichever engineer has it on the bench. The sheet travels with your machine and is signed off by the engineer who did the work.

Water system

  • Descale, run through until the water runs clear
  • Inline filter checked and replaced
  • Waterspout filter checked
  • Level probe cleaned or replaced

Group head

  • Full group head rebuild
  • Shower screen replaced
  • Group gasket replaced

Valves and seals

  • Anti-vacuum valve replaced
  • Expansion valve seal
  • Steam wand O-ring and PTFE seals
  • Hot water valve pad seal and shaft O-rings

Testing and sign-off

  • All other function checks
  • Video check completed and logged
  • Engineer sign off, dated and named

Nothing extra happens without your say so. If we find work beyond the standard service we tell you what it is and what it costs, and wait for your authorisation. Both the conversation and your answer go on the job sheet.

Every machine gets a PDI before it comes back

PDI is a Pre-Delivery Inspection: the final check after the work is done and before the machine leaves us. 

  • Bench test. Run and tested to confirm the fault is gone and nothing else has been disturbed.
  • Valet. Cleaned inside and out. Most machines go back looking better than they arrived.
  • Photographed. So you can see its condition before you collect it or before it is boxed.
  • Double boxed. If it is shipping, whether or not it arrived that way.

Filmed at every stage

We film your machine as it arrives and send you the video as confirmation we have it. The work, the bench test, the clean and the packing are all filmed. If a courier damages something in transit, we can show what left here and in what condition.