This page is no longer valid. In 2016 we asked members of the coffee forums to participate and take a survey into our new launch coffee roastery. The experiment was successful and many coffee forum members gave us positive feedback.
Single boiler: £300
Heat exchanger: £400
Dual boiler: £450
Coffee grinders from £100
All prices include VAT, plus any standard service parts required. Grinders are domestic from £100, commercial up to £200, and do not include burrs.
Repair assessment £75 first hour, charged by the hour - additional hours £45 per hour. This covers the time spent examining your machine on the bench and is payable whether or not a repair goes ahead. This can be put towards a service if required.
Every machine follows the same printed checklist, whichever engineer has it on the bench. The sheet travels with your machine and is signed off by the engineer who did the work.
Water system
- Descale, run through until the water runs clear
- Inline filter checked and replaced
- Waterspout filter checked
- Level probe cleaned or replaced
Group head
- Full group head rebuild
- Shower screen replaced
- Group gasket replaced
Valves and seals
- Anti-vacuum valve replaced
- Expansion valve seal
- Steam wand O-ring and PTFE seals
- Hot water valve pad seal and shaft O-rings
Testing and sign-off
- All other function checks
- Video check completed and logged
- Engineer sign off, dated and named
Nothing extra happens without your say so. If we find work beyond the standard service we tell you what it is and what it costs, and wait for your authorisation. Both the conversation and your answer go on the job sheet.
Every machine gets a PDI before it comes back
PDI is a Pre-Delivery Inspection: the final check after the work is done and before the machine leaves us.
- Bench test. Run and tested to confirm the fault is gone and nothing else has been disturbed.
- Valet. Cleaned inside and out. Most machines go back looking better than they arrived.
- Photographed. So you can see its condition before you collect it or before it is boxed.
- Double boxed. If it is shipping, whether or not it arrived that way.
Filmed at every stage
We film your machine as it arrives and send you the video as confirmation we have it. The work, the bench test, the clean and the packing are all filmed. If a courier damages something in transit, we can show what left here and in what condition.